AVA is highly versatile and can handle a comprehensive range of service bookings for your workshop. This includes routine services, MOT appointments, vehicle repairs, diagnostic checks, and even specific requests like tyre changes or air-conditioning re-gassing. They can guide customers through availability and capture all necessary details.

AVA provides highly accurate booking confirmations and reminders. Once a booking is made, customers receive instant confirmation, often via their preferred channel (e.g., email or SMS). They can also send automated reminders closer to the appointment time, significantly reducing no-shows and ensuring a smoother workshop schedule.

Yes, within parameters you define. AVA can be programmed with a knowledge base to answer frequently asked questions regarding general service costs, common repair estimates, and even details about your workshop's opening hours or services offered. For complex or bespoke queries, she can seamlessly direct the customer to a human advisor during working hours.

Absolutely. By automating the bulk of inbound call handling, appointment scheduling, and routine enquiry management, AVA significantly reduces the administrative burden on your service reception team. This allows your human staff to concentrate on providing personalised customer care, managing the workshop flow, and addressing more intricate customer needs face-to-face or over the phone.